Are you looking to book a break with us in the future?
BOOK WITH CONFIDENCE GUARANTEE
Book your next holiday with us safe in the knowledge that, if the date needs to change, you can move it for free
These extraordinary circumstances make it difficult to commit to future holiday plans, but that doesn’t have to stop us looking forward to when we can go on holiday again. Our book with confidence guarantee means that if you’d like to plan your next holiday, we’ll hold the date for you. If things change in the meantime, such as needing to self isolate or a localised lock down and you need to change it, we’ll hold your deposit or move your break free of charge. This guarantee applies to all our properties.
However if we need to close due to a local or national lockdown we will provide you with the additional options of holding the price of your booking as credit on your account or a full refund.
Terms and conditions: Bookings for Bournemouth West Cliff are free to cancel or change up to 48hour before arrival (based on standard rates – longer cancellation and change windows might apply to promotional rates). Bookings are free to change up to 14 days before arrival at Whitemead Forest Park and our cottages. Offer valid on all bookings at West Cliff Hotel and can be moved to any future date. Offer valid on bookings made up until 31 March 2021 for stays up until the end of 2021, at Whitemead Forest Park and our cottages, and bookings can be moved to a new date up until 31 December 2021. For all properties, if the price of your new booking is higher, you will need to pay the difference. If the new price is lower and you have booked to stay at Whitemead or our cottages, we will refund the difference. If you have booked to stay at West Cliff, payment is taken on arrival so no refund will apply. If something unforeseen occurs – such as a requirement to self-isolate or a localised lockdown – we will extend our book with confidence guarantee right up until the day of your arrival.
2 November 2020
COVID-19 (Coronavirus) update
Following the government’s latest COVID-19 (Coronavirus) announcement on Saturday 31 October, we will be closing all our holiday properties on Thursday 5 November. We will reopen Bournemouth West Cliff Hotel on Thursday 3 December and Whitemead Forest Park and our holiday cottages on Friday 4 December. Please rest assured that, if you were due to stay with us between these dates, we will be in contact with you to explain your options. We are updating this page regularly so please check back for the most up-to-date information.
Thank you for your patience during this time.
19 September 2020
COVID-19 (Coronavirus) update
Following today’s announcement by the Welsh government, new lockdown rules for Wales have been introduced from 23 October – 9 November. Bookings affected by this new rule will be covered by our book with confidence guarantee.
15 September 2020
COVID-19 (Coronavirus) update
Before travelling we need you to make sure you have checked and understood the relevant government regulations that apply to you and your location, as well as the make-up of your party. It is your responsibility to comply with such regulations.
All of or our properties are currently in a Medium Alert area and are under the following restrictions…
Meeting friends and family: You can meet in a group of up to six people from multiple households. This includes children and applies indoors and outdoors, including private homes. There are exceptions, for example if your household or support bubble is larger than six. Meeting in larger groups (with certain exceptions) is against the law, with fines of up to £6400.
Leisure time: Pubs, bars and restaurants are restricted to table service only and must close at 10pm. People are only allowed to visit in groups of six or less (unless they are from a larger household or support bubble). At least one member of any group should give their contact details or check in using the NHS COVID app. Face coverings must be worn, except when seated to eat or drink.
Shopping: Shops can open with social-distancing measures in place. Face coverings must be worn by customers and staff.
The situation is constantly changing and therefore we need you to ensure you check the most recent government advice for your local area before leaving home. For more information on local restrictions, click here >
Medium Alert areas
If you live in a Medium Alert area, you can continue with your break, providing you comply with the latest local restrictions.
High Alert areas
If you live in a High Alert area, you can continue with your break but you cannot mix indoors with other households while on your break.
Very High Alert areas
If you live in a Very High Alert area, you will not be able to visit our properties. If you need to cancel your booking, you will be able to move your break as you will be covered under our book with confidence guarantee.
11 September 2020
Whitemead Forest Park
GROUPS OF SIX AND MORE
As announced by the government, from 14 September, any gathering of more than six people in England will be illegal, unless it meets one of a limited list of exemptions – for example, a single household, or a single household with an additional person who is part of their support bubble. (So not all bookings of more than six will necessarily be affected – a large single family living within one household would not be, for instance). For existing bookings impacted by this – where the total number within the accommodation unit is more than six, and you do not fall into the same household or support bubble category – we’re able to offer you the following options with regard to your booking.
Please click here for government guidance on what constitutes as a ‘household’ or ‘support bubble’.
1. You can reduce the size of your party to a maximum of six people.
2.You can rearrange your break for a future date within the next 12 months.
We’ll happily move the dates of your booking and there will be no fee for making the change. If the new price is lower than you paid before, we’ll refund you the difference. If the new price is higher, you’ll need to pay the difference.
3. We can hold the price of your booking as credit on your account.
We understand that it might not be possible to commit to a new date at the moment, so we can hold the price of your booking as credit on your account until you’re ready to choose your new dates.
4. We can provide you with a full refund.
We’ll be emailing guests with more than six people booked into their accommodation, in order of upcoming bookings, to ask you to adhere to the latest government legislation. We’ll provide a contact email address which you’ll be able to use to organise one of the options above if your booking is impacted by the new rule.
For guests who have booked multiple accommodation units with six or less within each unit, and your total party is not from the same household/support bubble, your booking will not be affected but you will need to adhere to the latest government legislation.
BOOKING FUTURE BREAKS FOR MORE THAN SIX PEOPLE
For breaks up until 31 December 2020
We will not be taking a bookings for groups of more than six people who are not from the same household or within a support bubble. If guidance changes before this date, this policy will be reviewed.
For breaks from 1 January 2021
We will be taking bookings as normal, and our book with confidence guarantee will be in place. This means that, if guidance on groups of six is still in place and this impacts your booking, you’ll be able to move the date of your break for free up to 14 days prior to your arrival.
3 July 2020
Bournemouth West Cliff Hotel
We’re glad to announce the reopening of Bournemouth West Cliff Hotel! We’ve missed you all and look forward to welcoming you back soon.
Our gradual reopening will start from 4 July. As you’d expect, we’ve had to adapt a few things and we’ll be operating in a slightly different way for the time being.
We’re fully committed to guaranteeing an excellent standard of hygiene and safety during your stay. Updated health and hygiene training has taken place for all teams, including a focus on understanding responsibility to guests and colleagues. Our housekeeping team are working hard to ensure all areas are kept scrupulously clean and regularly sanitised, all our schedules have been reviewed and increased cleaning has been introduced around ‘touch points’.
New signage will be added throughout the hotel to remind guests about social distancing and we ask that all guests are respectful to others during their stay.
Fortunately, with our spacious communal areas, garden and the beach only a 10-minute walk away, we’re able to offer plenty of space and fresh air, and no shortage of places to roam.
If we can do any thing to make your stay more enjoyable – perhaps you need directions to the nearest beach or just an extra pillow – please use the phone in your room to contact reception, who will be pleased to help.
The hotel now operates contactless/card payments only and does not accept cash for any transactions.
To help with check-in, we request that all guests call the hotel an hour prior to arrival so that your paperwork and room key can be prepared in advance. This will help us eliminate queuing at reception.
Breakfast will be grab-and-go (takeaway) while we get used to the new protocols. While also observing rules around capacity and social distancing, we highly recommend that you book a table as you would for dinner.
The hotel has produced new menus that are available at any time of day in the bar, garden or restaurant. If you prefer to dine in your room, we’re happy to prepare a tray for you to collect.
The bar and lounge will be offering table service only.
On check-out, your card will be charged with all extras and an invoice will be sent to the email address you provided. If you did not book direct with the hotel, please provide an email address when you check in. We can provide a paper copy of your invoice on request.
We understand that at this time you may prefer not to have your room serviced during your stay. Please let reception know if this is the case.
The gym, sauna, steam room and treatment rooms will remain closed for the time being, and will only reopen when we’re advised by the government that it’s safe to do so.
Everyone at Bournemouth West Cliff Hotel is excited about the future. We’re enthusiastically embracing the changes brought about by recent events, working with new protocols and looking forward to welcoming you back soon. And you can rest assured, as always, of our continued and heartfelt commitment to ensuring you have a great experience when you visit us.
3 July 2020
Ghyll Manor Hotel
Due to current Government guidelines and restrictions on key areas of our business we have decided not to reopen Ghyll Manor Hotel until further notice. We will continue to monitor the guidance on an ongoing basis and look forward to reopening in the future.
26 June 2020
Whitemead Forest Park
We’re glad to announce the reopening of Whitemead Forest Park! We’ve missed you all and look forward to welcoming you back.
As you’d expect, we’ve had to adapt a few things and we’re operating in a slightly different way for the time being, so please visit this page https://www.whitemead.co.uk/covid19 for full information on Covid-19 updates at Whitemead Forest Park.
We are updating this page on the Whitemead site regularly so please check back for the most up-to-date information.
26 June 2020
Parkergate, Treworgie Barton and Cotswold Cottages
We’re glad to announce the reopening of our cottages! We’ve missed you all and look forward to welcoming you back soon.
We’re planning our reopening from 6 July. As you’d expect, we’ve had to adapt a few things and we’ll be operating in a slightly different way for the time being.
We’ll be focusing on two key aspects of safety to combat the Covid-19 pandemic – improved hygiene and social distancing.
We want to reassure our guests and our team that we’ve taken every measure possible to help keep everyone safe, while not losing sight of what we love to do every day.
We’re fully committed to guaranteeing an excellent standard of hygiene and safety during your stay. We’ve reviewed all our schedules and increased cleaning around ‘touch points’ such as doors, handles, switches etc, and our housekeeping team will ensure your cottage is cleaned and completely sanitised before you arrive. To complement this, hand sanitiser will be available in each cottage.
Social-distancing restrictions will need be adhered to, and we strongly ask that all guests are respectful to others during their stay and make sure that they keep to the recommended social guidelines.
Specifically, for Parkergate and Treworgie Barton
- Arrival time will be from 4.30pm, to allow for additional cleaning checks
- Departure time will be 9.30am, to allow for additional cleaning checks
- When you arrive, you’ll find the keys for your cottage in the cottage door. These will have been thoroughly disinfected
- To be additionally diligent, we’ve removed some of the soft furnishings and other items such as DVDs, books, radios, games, soft furnishings and hair dryers. All tourist information, walking guides and maps have also been removed – please enquire if you need assistance with any information
- The communal laundry and drying room and freezer will not be available
- Only disposable barbecue stands will be available
Specifically, for Parkergate only
- Access to Black Moss and Whinlatter will be via the patio door. The internal door leading into the communal area is still available for use in an emergency.
- Access to Calva and Ullock Pike is via the main entrance and up the stairs.
Specifically, for Cotswolds Cottages
- Cottage check-in is available between 3pm and 6pm, with check-out at 10am on the day of departure.
- On arrival please drive onto the museum forecourt and stay with your car. A member of staff will come out to welcome you and show you to your accommodation.
- For arrivals after 6pm please contact our onsite team on 01451 821255 (or out of hours, 07879 860 799) and we will arrange to have the keys made available.
Please call us on 03301 230374 if you have any questions
1 June 2020
Parkergate, Treworgie Barton and Cotswold Cottages
The safety and well-being of our guests and staff is our priority. Having monitored government updates closely, we are planning to reopen our cottages from 6 July 2020 (subject to government advice).
If you have a break booked with us before 6 July, when we will be closed, then the options below will apply to your booking:
1. You can rearrange your break for a future date within the next 12 months.
There will be no fee for changing your booking and we will be giving you 25% discount on the price of your new break. If, after the discount is applied, the new price is lower than you paid before, we’ll also refund you the difference. If, after applying the discount, the new price is higher, you will need to pay the difference.
We understand that it might not be possible to commit to a new date at the moment, so we can hold your booking value as credit on your account until you are ready to choose your new dates (plus you’ll still receive the 25 per cent discount).
2. If you are unable to rearrange your booking for a future date, we will provide you with a full refund.
We will be contacting people by email in order of their upcoming bookings to arrange either a change of date or a refund, and ask guests in the first instance to wait to hear from us, and then respond to the email with the option you’d like to take, we’ll then contact you to confirm your request.
Due to the large volume of bookings impacted by our extended closure we will be contacting people in two batches, we are now focusing on bookings between 19 June – 6 July. We thank you for your patience during this time.
We will update this page should our policy on this change, so please keep your eye on the website for any updates.
12 May 2020
Temporary closure of Ghyll Manor Hotel and Bournemouth West Cliff Hotel
The safety and wellbeing of our guests and staff is our priority, and as a result of the latest government announcement, we have made the decision to close our properties until further notice.
We feel that this decision supports current government recommendations.
We will contact guests who have made a booking and are due to arrive before 31st May 2020, to rearrange your stay for a future date up to 31st March 2021* or to arrange a refund, on any prepaid rates. If you opt to rearrange your stay for a future date, any prepaid bookings will have the deposit moved to the chosen date. If there is any change to the room rate on the selected date, you will either have to pay the difference or receive a refund for the difference. Any bookings due to arrive beyond this date will be reviewed following further government updates.
We will contact people in order of their upcoming stay dates to arrange either a change of date or a refund. Our call centre is very busy at the moment, so we kindly ask you to avoid calling us if you are not due to arrive within the immediate future. We will endeavour to process any refunds as quickly as possible, however due to operations at the hotel being temporarily suspended at the current time there will be a delay in processing refunds.
We will update this page should our policy on this change, so please check our site for the latest updates.
*Subject to current booking offer terms & conditions.
Where can I receive more information about COVID-19 (Coronavirus)?
We would advise you to check the GOV.UK website for the most up to date information. https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public