To book, or find out more, call 03301 230374

COVID-19 (Coronavirus) latest updates

Are you looking to book a break with us in the future?

BOOK WITH CONFIDENCE GUARANTEE

Book your next holiday with us safe in the knowledge that, if the date needs to change, you can move it for free

These extraordinary circumstances make it difficult to commit to future holiday plans, but that doesn’t have to stop us looking forward to when we can go on holiday again. Our book with confidence guarantee means that, if you’re thinking ahead to your next holiday, we’ll hold your date for you but, if you need to change it, we’ll move it free of charge. The guarantee applies to all our properties.

Terms and conditions: Bookings for Ghyll Manor Hotel are free to cancel or change up to 24 hours before arrival and up to 48 before arrival at Bournemouth West Cliff Hotel (based on standard rates – longer cancellation and change windows might apply to promotional rates). Bookings are free to change up to 14 days before arrival at Whitemead Forest Park and our cottages. Offer valid on all bookings at Ghyll Manor and West Cliff Hotel and can be moved to any future date. Offer valid on stays up until 31 December 2020 at Whitemead and our cottages, and bookings can be moved to a new date up until 31 December 2021. For all properties, if the price of your new booking is higher, you will need to pay the difference. If the new price is lower and you have booked to stay at Whitemead or our cottages, we will refund the difference. If you have booked one of our hotels, payment is taken on arrival so no refund will apply

 


3 July 2020

Bournemouth West Cliff Hotel

We’re glad to announce the reopening of Bournemouth West Cliff Hotel! We’ve missed you all and look forward to welcoming you back soon.

Our gradual reopening will start from 4 July. As you’d expect, we’ve had to adapt a few things and we’ll be operating in a slightly different way for the time being.

We’re fully committed to guaranteeing an excellent standard of hygiene and safety during your stay. Updated health and hygiene training has taken place for all teams, including a focus on understanding responsibility to guests and colleagues. Our housekeeping team are working hard to ensure all areas are kept scrupulously clean and regularly sanitised, all our schedules have been reviewed and increased cleaning has been introduced around ‘touch points’.

New signage will be added throughout the hotel to remind guests about social distancing and we ask that all guests are respectful to others during their stay.

Fortunately, with our spacious communal areas, garden and the beach only a 10-minute walk away, we’re able to offer plenty of space and fresh air, and no shortage of places to roam.

If we can do any thing to make your stay more enjoyable – perhaps you need directions to the nearest beach or just an extra pillow – please use the phone in your room to contact reception, who will be pleased to help.

The hotel now operates contactless/card payments only and does not accept cash for any transactions.

To help with check-in, we request that all guests call the hotel an hour prior to arrival so that your paperwork and room key can be prepared in advance. This will help us eliminate queuing at reception.

Breakfast will be grab-and-go (takeaway) while we get used to the new protocols. While also observing rules around capacity and social distancing, we highly recommend that you book a table as you would for dinner.

The hotel has produced new menus that are available at any time of day in the bar, garden or restaurant. If you prefer to dine in your room, we’re happy to prepare a tray for you to collect.

The bar and lounge will be offering table service only.

On check-out, your card will be charged with all extras and an invoice will be sent to the email address you provided. If you did not book direct with the hotel, please provide an email address when you check in. We can provide a paper copy of your invoice on request.

We understand that at this time you may prefer not to have your room serviced during your stay. Please let reception know if this is the case.

The gym, sauna, steam room and treatment rooms will remain closed for the time being, and will only reopen when we’re advised by the government that it’s safe to do so.

Everyone at Bournemouth West Cliff Hotel is excited about the future. We’re enthusiastically embracing the changes brought about by recent events, working with new protocols and looking forward to welcoming you back soon. And you can rest assured, as always, of our continued and heartfelt commitment to ensuring you have a great experience when you visit us.

 


3 July 2020

Ghyll Manor Hotel

Due to current Government guidelines and restrictions on key areas of our business we have decided not to reopen Ghyll Manor Hotel until further notice. We will continue to monitor the guidance on an ongoing basis and look forward to reopening in the future.

 


26 June 2020

Whitemead Forest Park

We’re glad to announce the reopening of Whitemead Forest Park! We’ve missed you all and look forward to welcoming you back soon.

Our gradual reopening will start from 6 July. As you’d expect, we’ve had to adapt a few things and we’ll be operating in a slightly different way for the time being.

We’ll be focusing on two key aspects of safety to combat the Covid-19 pandemic – improved hygiene and social distancing.

We want to reassure our guests and our team that we’ve taken every measure possible to help keep everyone safe, while not losing sight of what we love to do every day. All areas of the park have undergone a thorough deep-clean, cleaning schedules have been rewritten, sanitiser stations have been installed and social-distancing signage added.

We’re fully committed to guaranteeing an excellent standard of hygiene and safety during your stay. We’ve reviewed all our schedules and increased cleaning around ‘touch points’ such as doors, handles, switches etc and our housekeeping team are working hard to ensure all areas are kept clean and regularly sanitised.

Increased regular hand washing has become the norm and our team are all adhering to this before, during and after their shifts. To complement this, hand sanitisers are available around the park in high-risk areas, and at points where hand washing is not practical.

Social-distancing restrictions will need be complied with. Signs to this effect have been installed in all our public buildings, and we ask that all guests are respectful to others during their stay and make sure they keep to recommended social guidelines.

Of course, we’re lucky that we have plenty of space, both inside and out, so hopefully it will be easy for everyone to find their own space in which to feel comfortable.

Our shop will be open every day, and we’ve extended our hours so that everyone can get the essentials they need – or even a few little luxuries to make your stay with us extra special. We’ve also increased the range of products we stock, and expanded our range of fresh offerings.

We’ve improved our welcome hampers too – these are available to book now and will be sanitised, ready and waiting in your accommodation for your arrival.

Our takeaway food service has been extended. This will now be available every day from 8.30am, from breakfast through lunchtime and into the evening, so you’ll always be able to get something to eat at any point during the day.

We’ll also still be offering takeaway tea and coffee, plus sandwiches, cakes and salads – these will all be available to grab and go from the counter.

A new menu has been produced and we’ve also changed the way we do afternoon tea – you’ll now be able to take this away to your accommodation or enjoy it in our al-fresco dining area.

For more information about the facilities we’ll be able to offer from 6 July, please see below.

On opening, we will be able to offer our guests the following:

  • Self-contained, self-catering accommodation
  • Contactless check-in process
  • Virtual guest query service to answer all your questions
  • Takeaway food service
  • Food and drink served to our alfresco dining area
  • Pre-bookable hamper service
  • Fully stocked on-site shop
  • An enhanced cleaning regime across the park
  • Direct access to forest walks and cycle routes
  • Outdoor children’s play areas
  • Adequately spaced camping and caravanning pitches
  • Shower-block facilities with very strict social-distancing measures in place

However, our indoor restaurant, indoor bar, swimming pool and leisure facilities, and indoor children’s play areas will remain closed and there will be no on-site activities or evening entertainment. These facilities will stay closed until we are 100 per cent satisfied that it’s safe to open these to our guests and, for this reason, we will unfortunately be unable to accommodate day guests for the time being.

Your options

FOR BREAKS WITH ARRIVAL DATES FROM 6 JULY UNTIL 31 AUGUST

If you have a break booked with us with an arrival dates from 6 July until 31 August and we are able to open, you have the following options available to you:

1. Go ahead with your planned break bearing in mind the reduction in facilities.

We are happy to apply a discount of 25 per cent off your booked break.

This discount will only be applied to your break if you have not already received a 25 per cent discount as a result of moving your booking.

2. You can rearrange your break for a future date within the next 12 months.

We will happily move the dates of your booking and there will be no amendment fee for changing your booking. If the new price is lower than you paid before, we’ll refund you the difference. If the new price is higher, you’ll need to pay the difference.

3. We can hold the price of your booking as credit on your account.

We understand that it might not be possible to commit to a new date at the moment, so we can hold the price of your booking as credit on your account until you’re ready to choose your new dates.

4. If you would prefer not to visit the park due to the reduction in facilities, we’ll provide you with a full refund of the deposit paid.

We’ll be contacting people by email in order of upcoming bookings to explain the options above. We’ll ask you in the first instance to respond with the option you would like to take, and then contact you again to confirm your request. Our team are currently working from home so it may take a little longer to get back to you than we would like. Thank you for your patience during this time.

Due to the reduction in facilities, for new bookings, we have applied a 25% discount to our tariff across all accommodation types

Please call us on 03301 230374 if you have any questions

 


26 June 2020

Parkergate, Treworgie Barton and Cotswold Cottages

We’re glad to announce the reopening of our cottages! We’ve missed you all and look forward to welcoming you back soon.

We’re planning our reopening from 6 July. As you’d expect, we’ve had to adapt a few things and we’ll be operating in a slightly different way for the time being.

We’ll be focusing on two key aspects of safety to combat the Covid-19 pandemic – improved hygiene and social distancing.

We want to reassure our guests and our team that we’ve taken every measure possible to help keep everyone safe, while not losing sight of what we love to do every day.

We’re fully committed to guaranteeing an excellent standard of hygiene and safety during your stay. We’ve reviewed all our schedules and increased cleaning around ‘touch points’ such as doors, handles, switches etc, and our housekeeping team will ensure your cottage is cleaned and completely sanitised before you arrive. To complement this, hand sanitiser will be available in each cottage.

Social-distancing restrictions will need be adhered to, and we strongly ask that all guests are respectful to others during their stay and make sure that they keep to the recommended social guidelines.

Specifically, for Parkergate and Treworgie Barton


  • Arrival time will be from 4.30pm, to allow for additional cleaning checks
  • Departure time will be 9.30am, to allow for additional cleaning checks
  • When you arrive, you’ll find the keys for your cottage in the cottage door. These will have been thoroughly disinfected
  • To be additionally diligent, we’ve removed some of the soft furnishings and other items such as DVDs, books, radios, games, soft furnishings and hair dryers. All tourist information, walking guides and maps have also been removed – please enquire if you need assistance with any information
  • The communal laundry and drying room and freezer will not be available
  • Only disposable barbecue stands will be available

Specifically, for Parkergate only


  • Access to Black Moss and Whinlatter will be via the patio door. The internal door leading into the communal area is still available for use in an emergency.
  • Access to Calva and Ullock Pike is via the main entrance and up the stairs.

Specifically, for Cotswolds Cottages


  • Cottage check-in is available between 3pm and 6pm, with check-out at 10am on the day of departure.
  • On arrival please drive onto the museum forecourt and stay with your car. A member of staff will come out to welcome you and show you to your accommodation.
  • For arrivals after 6pm please contact our onsite team on 01451 821255 (or out of hours, 07879 860 799) and we will arrange to have the keys made available.

Please call us on 03301 230374 if you have any questions

1 June 2020

Parkergate, Treworgie Barton and Cotswold Cottages

The safety and well-being of our guests and staff is our priority. Having monitored government updates closely, we are planning to reopen our cottages from 6 July 2020 (subject to government advice).

If you have a break booked with us before 6 July, when we will be closed, then the options below will apply to your booking:

1. You can rearrange your break for a future date within the next 12 months.

There will be no fee for changing your booking and we will be giving you 25% discount on the price of your new break. If, after the discount is applied, the new price is lower than you paid before, we’ll also refund you the difference. If, after applying the discount, the new price is higher, you will need to pay the difference.

We understand that it might not be possible to commit to a new date at the moment, so we can hold your booking value as credit on your account until you are ready to choose your new dates (plus you’ll still receive the 25 per cent discount).

2. If you are unable to rearrange your booking for a future date, we will provide you with a full refund.

We will be contacting people by email in order of their upcoming bookings to arrange either a change of date or a refund, and ask guests in the first instance to wait to hear from us, and then respond to the email with the option you’d like to take, we’ll then contact you to confirm your request.

Due to the large volume of bookings impacted by our extended closure we will be contacting people in two batches, we are now focusing on bookings between 19 June – 6 July. We thank you for your patience during this time.

We will update this page should our policy on this change, so please keep your eye on the website for any updates.

 


12 May 2020

Temporary closure of Ghyll Manor Hotel and Bournemouth West Cliff Hotel

The safety and wellbeing of our guests and staff is our priority, and as a result of the latest government announcement, we have made the decision to close our properties until further notice.

We feel that this decision supports current government recommendations.

We will contact guests who have made a booking and are due to arrive before 31st May 2020, to rearrange your stay for a future date up to 31st March 2021* or to arrange a refund, on any prepaid rates. If you opt to rearrange your stay for a future date, any prepaid bookings will have the deposit moved to the chosen date. If there is any change to the room rate on the selected date, you will either have to pay the difference or receive a refund for the difference. Any bookings due to arrive beyond this date will be reviewed following further government updates.

We will contact people in order of their upcoming stay dates to arrange either a change of date or a refund. Our call centre is very busy at the moment, so we kindly ask you to avoid calling us if you are not due to arrive within the immediate future. We will endeavour to process any refunds as quickly as possible, however due to operations at the hotel being temporarily suspended at the current time there will be a delay in processing refunds.

We will update this page should our policy on this change, so please check our site for the latest updates.

*Subject to current booking offer terms & conditions.

 


Where can I receive more information about COVID-19 (Coronavirus)?

We would advise you to check the GOV.UK website for the most up to date information. https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Boundless by CSMA is a trading name of Motoring & Leisure Services Limited, a subsidiary of the Civil Service Motoring Association Limited, registered office Britannia House, 21 Station Street, Brighton, BN1 4DE, registered in England no: 02813598. Motoring & Leisure Services Limited is authorised and regulated by the financial conduct authority.